Session ONE – The Transformative Potential of ICT for Public Sector Innovation, Reform and Improved Service Delivery
The morning session explores:
- Embracing technology to deliver high quality public services
- Cross Sectoral Case Studies and Industry Perspectives
- Aligning Strategic Change and Operational Efficiency with delivery of public sector ICT
- New Ways of Working Across Government; Working in Partnership Across the Public Sector
- Working in Partnership Across the Public Sector
- Cultivating Digital Skills, Leadership and Talent
- Future-proofing IT Spending
- Exploring disruptive technologies like Cloud, Mobile and IoT for more efficient and responsive public service design and delivery
Chair’s Opening Address
Technology and the Public Sector Transformation Agenda
The UK is a leader in digital innovation and user-centric public services, ranking first in the UN E-government development rankings (2016). Building on years of development and delivery, the Government Transformation Strategy 2017-20 focuses on five transformative goals for government, including business transformation, harnessing skills and culture, building better tools and processes, making better use of data, shared platforms and business capabilities.
In our opening keynote, we explore key milestones in the digital transformation agenda, how government is progressing these five key areas across the public sector and what it is doing to turn users from being resigned and disengaged to enthusiastic and demanding improvement.
Disruption – How Game Changing Technologies can, and will, change the way we work
With the continued move towards harnessing cloud, mobile, data, AI, machine learning, and the Internet of Things, the way we think needs to change. There are a wealth of opportunities to get more out of our investments to date, if we turn our approach to solutions on its head. This presentation will look at how the rules are changing and provide some examples of where a change in approach can unlock the potential of new technologies with minimal change. From combatting loneliness to homelessness, emerging technologies hold manifold opportunities that can be harnessed to best effect.
The Cloud-First Approach for Government
The Digital Marketplace is changing the way the public sector purchases and uses ICT. Nearly half of total sales have been awarded to SMEs, over 80 per cent were through central government and the remainder through the wider public sector.
In this presentation, we look at the progress made to data and upcoming developments to the Digital Marketplace.
Open Data, Open Culture: Seizing the Data Opportunity
Open data has allowed for a cultural shift, whereby transparency, community engagement and creating efficiencies have become the new norm. Harnessing data in this way has stimulated new conversations and forays, created new opportunities for business growth across all industry sectors, and changed the way organisations and individuals innovate, market, sell and consume services. We explore the benefits and challenges of open data for the public sector.
Enabling Change in Government
In the past, legacy ICT systems have acted as a barrier to the introduction of innovative tools and technologies in the public sector. We consider what is being done to:
- Enable and deliver change in government use of ICT – a structured cost reduction programme
- Build trust and accountability in government
- Develop open standards and interoperability
- Share and reuse of ICT services and solutions
- Ensure that appropriate data is transparent and shared rather than duplicated – the development of data standards
Questions To The Panel Of Speakers
Morning Networking and Refreshments Served in the Exhibition Area
Common Reasons Why IT Projects Fail And How You Can Avoid Them
Discussing the key reasons project failure can happen, and how you can construct a comprehensive service transition strategy to avoid common pitfalls. We look at how to engage stakeholders, manage different suppliers and expectations, maintain quality and performance, adapt business models and IT supply models especially during a transition phase, before a new service is made live.
NHS Case Study: Unlocking the benefits of Mobility and Cloud
The converging and complementary forces of mobility and Cloud computing can enable health care providers to personalise their services and improve transparency to both patients and carers. This presentation explores, through examples of current use in the NHS, the application of mobility and cloud and offers a view on a practical digital strategy for integrated health and social care which flexibly meets demands, increases collaboration and unlocks efficiencies.
Leveraging Data for Better Public Services
Big Data has been categorised as one of the eight great technologies that is set to propel the UK economy to future growth. So what is the government doing to ensure data is used to its maximum potential to provide more responsive public services? We explore how government is:
- Using and managing data effectively
- Ensuring GDPR and privacy compliance
- Opening up government data to encourage innovation
- Improving data skills provisions in government
- Building data science capabilities in government
- Creating data science models that adhere to ethical frameworks
Questions to the Panel of Speakers and Delegates move to the Seminar Rooms
Networking Lunch Served in the Exhibition Area
Chair’s Afternoon Address
Session TWO: Sharing Best Practice on New Technologies and Working Practices
Why Digital Leadership Matters
What is digital? Typically it refers to a complete change in roles, structures, governance, services, processes, risk models, policies, style and culture. We focus on how digital leaders can:
- Adapt to new ways of working
- Cultivate a digital-first culture
- Accept democratisation of IT and support departments
- Utilise digital champions
- Become customer and outcome focused
- Support iterative learning
- Involve HR colleagues
- Enlist coaching and support
- Harness commercial awareness
- Instrumentalise effective change and project management
Doing More with Less – Delivering Successful Digital Transformation
With budgetary pressures and rising expectations from citizens, local government is pressed to improve service levels through new efficiencies and better digital engagement. There are high hopes for IT but councils must also invest in business change programmes.
Surveys show that there has been a significant drop in confidence in the ability of local authorities to manage digital disruption. While the proportion of local authority leaders who believe technology can help them better engage with communities has jumped significantly, they are also significantly less confident about their ability to digitally transform service delivery.
- New risks and opportunities from digital transformation
- Cultivating a digital-first culture – Harnessing capabilities and skills, recruiting and retaining digital talent
- Delivering exceptional citizen experiences across all channels — How to get closer to your end user, customer, partner and agile working methods
- How barriers can be identified and overcome – Challenges associated with legacy IT, interoperability, departmental silos
Making Shared Services Work
Shared services have contributed to taxpayers saving more than £640m. An estimated 98 per cent of councils across the country now share services with other councils. Shared services aim to reduce waste and develop an operating model that unlocks efficiencies. For this to be successful requires transformational change to deliver substantial economies of scale. We discuss:
- ICT drivers for sharing to free up resource
- Targeting key functions for sharing
- Redesigning services to simplify, standardise and share
- Opening up capabilities and data sources
- Developing capabilities in leadership, governance, supplier management
- Common reasons why shared services fail, and how to avoid them
Implementing a User-Centric Approach for Responsive and Adaptive World-Class Public Services
According to the UK government, services designed around users and their needs are not only more likely to be used, they are able to help more people get the right outcomes therefore achieving their policy intent and cost less to operate thereby reducing time and money spent on resolving potential issues. User-centricity is a central pillar of digital and technological transformation for the public sector. We discuss how you can:
- Research and understand user needs
- Design with data
- Work to make things simpler for your users
- Make services and delivery more accessible
- Iterate and continually improve while maintaining consistency
- Build platforms that do not reinvent the wheel
- Deploy self-service in an age of AI
- Reduce inefficiencies and encourage citizens to uptake online services
- Design principles and standards that matter
Questions to the Panel of Speakers
Afternoon Networking and Refreshments served in the Exhibition Area
Seizing the Smart City Opportunity
In line with growing trends across the world, UK cities are growing. The smart cities agenda has offered a more joined-up way of managing demand and expectations across public services in urban centres. From telehealth services to deploying automation and Internet of Things, the opportunities are endless. The transformation to ‘smart’ can affect the whole ecosystem, driving down costs but also improving quality of life for citizens. But as new technologies are deployed, there are still many concerns to be addressed including security and how to ensure ROI on investment.
We look at one successful city that is revolutionising its services, with a view to understanding lessons learned and how to surmount potential challenges.
Implementing a Mobile Working Strategy
The term ‘mobility’ encompasses a variety of different domains, including flexible working practices, automation of complex workflows and going paperless to reduce waste. The benefits of mobility are clear and encompass greater efficiency, less downtime, and anywhere anytime access that allows issues to be raised, actioned and addressed with speed. This session looks at some of the key challenges, and offers key insights and tips on how to implement a mobile strategy that reduces energy consumption, emissions and waste, and offers better work-life balance.
Being Change Ready – Agile Experimentation in the Public Sector
Among the key tenets that distinguish a good team from a great team is their ability to innovate. Agile allows for a flexible and incremental approach to project delivery, allowing for greater exploration and refinements to be added as delivery progresses. Since there is no one way to “do Agile” but many ways to practice agility, experiments can help us to understand what works and what doesn’t for the people involved. We look at why agile is better for services, and how you can:
- Deliver capabilities in time-boxed iterations
- Cultivate a culture of continuous learning and improvement
- Establish governance mechanisms for large scale projects
- Drive active partnership across functions, teams, stakeholders
- Ensure end-to-end functionality of services
What is the Future of Public Sector Technology?
The National Audit Office states that: “Government faces significant challenges in providing public services. Continuing austerity has put additional demands on departments, which are already trying to tackle complex reforms with fewer staff and smaller budgets.”
With ever growing demand, the NAO has called for the establishment of common principles for balancing departmental and cross-departmental priorities; for greater clarity, relevance and consistency in technical standards; and for consistent monitoring and robust assurance of performance and spending.
The Industrial Strategy and Autumn budget have both injected more investment into emerging technologies like AI, machine learning, and data to position the UK – and the public sector – as a leader in pioneering and deploying such technologies for responsive and improved services.
Our closing keynote covers the policy developments, deployments, and key challenges that lie ahead for public sector technology.
Questions to the Panel of Speakers
Closing Remarks from the Conference Chair
Conference Close, Delegates Depart
Whitehall Media reserve the right to change the programme without prior notice.