Public Sector Enterprise ICT

7 November 2017

Victoria Park Plaza



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Session ONE – The Transformative Potential of ICT for Public Sector Innovation, Reform and Improved Service Delivery

The morning session explores:

  • Embracing technology to deliver high quality public services
  • Cross Sectoral Case Studies and Industry Perspectives
  • Aligning Strategic Change and Operational Efficiency with delivery of public sector ICT
  • New Ways of Working Across Government; Working in Partnership Across the Public Sector
  • Cultivating Digital Skills, Leadership and Talent
  • Future-proofing IT Spending
  • Exploring disruptive technologies like Cloud, Mobile and IoT for more efficient and responsive public service design and delivery
Chair’s Opening Address

David Bicknell, Editor, Government Computing

Keynote Address: The rules of the game are changing and so should our way of thinking

Warren Towns, Chief Technology Officer, Department for International Trade

With the continued move to the cloud and the introductions of many disruptive technologies to our enterprise environments, the way we think needs to change.  There are a wealth of opportunities to get more out of our investments to date, if we turn our approach to solutions on its head. This presentation will look at how the rules are changing and provide some examples of where a change in approach can unlock the potential of new technologies with minimal change.

Joining Up Data as a Service - Across Public Sector Organisations

Mark Goossens, Client Director, Home Office & Police, IBM

–  Approach to the solution and how different parties can safely and politically share data to improve outcomes 
–  Description of the service and the benefits it brought to a London Borough 
–  Examples related to Child Exploitation, Modern Slavery and Troubled Families 
–  Other potential use cases for the service around crime and fraud and how it will develop over time

How a patient booking app enabled nationwide rollout for a new NHS service

Lucy Warner, Chief Executive, NHS Practitioner Health Programme

The NHS has long offered online booking for patient appointments, but the use of apps is not well-advanced. When the NHS Practitioner Health Programme was given 3 months to expand a local service to a nationwide offering across multiple locations and providers, the existing online technology and manual systems were not viable.

The NHS Booking app was developed from the germ of an idea to a fully mobilised system in time for a national launch date. This presentation will describe the engagement, development, testing and implementation process. The app has now been operational for just over 8 months, this talk will discuss how it has been received, the perceived and real benefits, and the lessons we have learnt introducing app technology into an NHS environment that until now has been relatively app-free.

Digital Leadership: You can change the people or you can change people

Natasha Veenendaal, Local Government Executive Briefing Programme Manager, Eduserv

To embed digital thinking within your organisation you have two choices: either change the people that work for you, or change how your employees think about and see digital. In this session Natasha will provide an overview of Eduserv’s recent research:

• Skills for digital change are different from digital skills
• The importance of collaborating with end users: internal and external customers
• Empowerment as a leader of digital change

The Ofqual Journey

Jan Roszkowski, Chief Information Officer, Ofqual
Kate Evans, Associate Director Digital, Ofqual

Ofqual has gone through a significant digital transformation journey over the past three years which has included a move into the cloud, adoption of office 365, new technology solutions to underpin its services all designed with users at the heart and in an agile way, plus the associated management of the change in culture. This presentations walks through best practices and lessons learned.

Questions to the Panel of Speakers
Morning Refreshment Break and Networking Served in the Exhibition Area
The Enterprise Immune System: Using Machine Learning for Next-Generation Cyber Defence

Simon Wilson, Senior Cyber Security Account Executive, Darktrace

This presentation will explore:

• How new machine learning and mathematics are automating advanced cyber defense
• Why 100% network visibility allows you to detect threats as they happen, or before they happen
• How smart prioritization and visualization of threats allows for better resource allocation and lower risk
• Real-world examples of unknown threats detected by ‘immune system’ technology

The LGfL Journey So Far

John Jackson, Chief Executive, London Grid for Learning

Exploring how organisations can break down siloes, invest in people and skills, and get technology and fresh thinking to absorb into the fabric of an organisation.

Questions to the Panel of Speakers and Delegate Movement to the Seminar Rooms
Seminar Sessions
Networking Lunch Served in the Exhibition Area

Session TWO: Sharing Best Practice on New Technologies and Working Practices

Chair’s Afternoon Address

David Bicknell, Editor, Government Computing

The Data Quality Problem

Phil Yeoman, Head of Data Governance, The Pensions Regulator

Exploring how to overcome the challenges associated with data quality, and how to harness data effectively at The Pensions Regulator.

Time to Rip Up Your Digital Strategy

Rob Miller, Director of ICT, London Borough of Hackney

The ‘digital strategy’ is a relic of a past where technology was an optional extra which happened alongside the ‘real work’. As ‘digital’ moves from the realm of tech enthusiasts to being a mainstream part of people’s everyday lives it’s time to reinvent the way our organisations work and the way we design services.

Hackney are building on the Council’s successful track record of service improvement and long standing commitment to investing in data and a modern technology platform to deliver excellent public services that are fit for the digital age. Rob will explain how Hackney are working to break down service silos and put digital service redesign, data analytics and mobile and collaborative working at the heart of the Council’s drive for continued service improvement.

Advances in Artificial Intelligence and Potential Applications

Professor David Hogg, Professor of Artificial Intelligence, University of Leeds 

Rapid advances in Artificial Intelligence are finally moving the promise of over 50 years of development into reality. The presentation will review the ideas that underpin these advances, and examine potential implications and opportunities for the public-sector.

Questions to the Panel of Speakers
Afternoon Networking and Refreshments served in the Exhibition Area
Moving beyond ‘another IT project’ to a behavioural change programme

Liam Caldecott, former Operational Project Manager Derbyshire Constabulary Mobile Data Project & currently East Midlands Operational Control Room Lead for ESN project

In a 4 month window Derbyshire Constabulary procured, installed and rolled out a mobile data solution to over 1600 officers. This presentation discusses:
• The experiences and challenges faced by the organisation during such a complex operation on a compressed timeline
• How the experiences of a previously unsuccessful attempt to do this shaped the approach
• The conscious decision that the project was to aid the individual not ‘another IT project’ and how this affected the approach
• Future aspirations for the project and how transition to ESN may affect these plans

Agile Experimentation in the Public Sector

Mariangela Federico, Agile Delivery Manager, The National Archives

Among the traits that distinguish a good team from a great team is their ability to innovate.

Since there is no one way to “do Agile” but many ways to practise agility, experiments can help us to understand what works and what doesn’t  for the people involved. The session introduces findings on current experiments at the National Archives.

Agile Digital Services - Developing the Right Skills

Peter Stansbury, Lead Author for Agile Digital Services, AgileSphere

Demand for Digital Services is growing, and Agile delivery appears critical to meeting these needs in a timely and cost-effective fashion.  Helping develop the right skills is the objective of the Agile Business Consortium’s latest initiative: a combination of training, accreditation and ongoing development combining Agile PM’s robust approach to Agile project management with Government Digital Services’ (GDS) user-centred approach to service design.

This seminar will provide an update from the current round of Agile Digital Services beta testing and tell you how you can get involved in the next stages.

Questions to the Panel of Speakers
Closing Remarks from the Conference Chair
Conference Close, Delegates Depart

Please note:
Whitehall Media reserve the right to change the programme without prior notice.