Session ONE – A Secure, Innovative and Entrepreneurial Civil Service
Our morning session explores (among other topics):
- Using ICT to deliver and enable public sector innovation and reform
- Embracing business transformation through better use of people and technologies
- Building digital capabilities and harnessing digital leadership
- Growing people, skills and culture across the Civil Service
- Building and deploying better tools, processes and culture for civil servants
- Encouraging collaboration through shared standards, platforms and data
- Ensuring services are responsive and adaptive, and improving experience for citizens, businesses and users within the public sector
- Getting the most out of the procurement process, and encouraging innovation and engagement with SMEs
- Embedding security by default at every level of digital transformation
- Bridging the gap between policy development and service design
- Aligning processes and technology with improved outcomes
The Conference Chair’s Opening Remarks
Keynote Address: Making Government itself a Digital Organisation
John Manzoni, Chief Executive of the Civil Service (invited)
The Government Transformation Strategy 2017-20 has set out a bold vision, mapping out the course government needs to take to fully embrace technological change. The strategy calls for a better understanding of what citizens need, assembling services more quickly and at lower cost, and a continuous improvement of services based on data and evidence.
The commitment to making government itself a digital organisation will allow citizens, businesses and other users to have a better, more coherent experience; for the state to be responsive and adaptive; for more agility in the policy making process; for government to be more cost effective, secure by default and for greater trust and transparency. In this opening keynote, we outline how government is focusing its efforts on:
- People and Skills – Building capabilities within the Civil Service with a particular focus on commercial, digital, and project leadership
- Building world-class public services – Continuous improvement of services, unlocking key efficiencies across Whitehall, delivering better for less
- Leadership – Building a unified and collaborative Civil Service, attracting and retaining talent, developing deep delivery experience, and sharing expertise across departments
A Brilliant Civil Service: Creating an Inclusive Workforce to Better Respond to User Needs
Government Digital Service (invited)
Besides the ethical imperative to ensure government has a diverse workforce, continued work to increase inclusivity, especially in digital, data and technology teams has led to a greater variety of voices contributing to the development process. To understand user needs and improve experience, the civil service itself has to reflect UK society. This presentation explores:
- How digital teams are improving inclusivity through hiring and training, and the benefits this offers in digital transformations
- How government is growing the digital, data and technology (DDaT) profession, developing career paths and reward structures, and building the best possible learning opportunities through the Digital Academy
- How the government’s data science capability is being bolstered
- How non-digital specialists are being introduced to new ways of working
- How Civil Service Learning is making sure that current and future leaders are equipped with the right tools and training to manage digital projects
- How to increase collaboration between policy and service design communities
Building the Blocks of ‘Lego Government’: Implementing Shared Components across Government
Cabinet Office (invited)
There are considerable cost and efficiency benefits for departments to build common components that can be shared and reused to make it easy for service teams across government to design, assemble and build services. Avoiding constant re-inventing the wheel allows government to build common platforms and services that are secure, sustainable and easily upgraded for the future. We explore how to:
- Create a share-by-default culture, so services are adaptive, flexible and efficient ensuring civil servants have the right technology and capability to deliver better, responsive services
- Identify key areas that can be adapted to be a shared component and converting monolithic legacy systems
- Spread the message: ensuring APIs are understood and used across a large domain, to achieve their full efficacy
- Continue developing common, shared technology infrastructures and platform services which offer value for money and unify user experience
Harnessing Digital Leadership: Creating Technology Expertise within the Civil Service
Chief People Officer, Civil Service (invited)
Without a digital culture, and cooperation from service owners, step change improvements and transformations can quickly become gridlocked. Digital leadership can span this divide, and is an essential component in winning hearts and minds for transformation. It is also vital to managing complex services.
But how can we harness digital leadership? How do we find digital leaders? How do we best utilise what they bring to the table? And how can you build on the relationship they forge between digital and operational teams in the long run? This presentation attempts to answer these questions and argues for a greater role for digital leadership across the civil service.
Procurement Innovation: Making Government Open for Business
Government Commercial Function (invited)
Smart procurement is a fundamental pillar of deficit reduction and economic growth. The government has committed itself to an ambitious target of 33% spending with SMEs by 2020. Procurement activities, standards and controls have been rolled out to deliver both value and top quality services for the taxpayer. We explore how the Crown Commercial Service is:
- Supporting growth, improving capabilities and contributing to reducing the deficit by opening up government to a multitude of suppliers
- Opening up government with a view to increasing spend with SMEs
- Developing a comprehensive provider ecosystem and getting better supplier performance
- Delivering savings in how government spends on technology
Brexit and Digital: Transformative Partners
HM Treasury (invited)
As the UK continues to prepare for its exit from the EU heading towards March 2019, this session explores how Brexit will affect the digital transformation process and how the civil service can continue to modernise its services in the years ahead.
We look at:
- Examining possible strategic changes that will take place over the Article 50 period
- Continuing to create digital services that will support the UK in its changing relationship with the EU
- Changes to procurement and the civil service’s relationship with the private sector
Questions to the Panel of Speakers
Refreshment Break Served in the Exhibition Area
Using Open Data to Fuel Cross-Government Innovation
HM Revenue and Customs (invited)
The UK government is leading the way in its approach to using open data for the benefit of the public and business. But open data has the potential to transform government too. The Data Science Campus notes that data can aid policymaking, research and analysis and help create more joined-up services. But traditional inter and intra-departmental silos mean that data is often left languishing in fiefdoms and its full benefit cannot be extracted. This presentation examines how government needs to learn from the wider benefits of an open data culture, by improving data collaboration across the whole of government.
We look at:
- The tangible benefits cross-government data sharing can bring, looking at the potential benefits of collaboration between departments and executive agencies
- How to break down silos across government, and forge partnerships that can improve data sharing and analysis
- Improving access to specific data analytics tools and techniques to better manage complex datasets
Managing Change within the Civil Service
Department for Transport (invited)
In the past, legacy ICT systems have acted as a barrier to the introduction of innovative tools and technologies in the public sector. We consider what is being done to:
- Enable and deliver change in government use of ICT – a structured cost reduction programme
- Build trust and accountability in government
- Develop open standards, open source, shared design standards, principles and interoperability
- Share and reuse of ICT services and solutions
- Ensure that appropriate data is transparent and shared rather than duplicated – the development of data standards
Questions to the Panel of Speakers and Delegates move to the Seminar Rooms
Networking Lunch Served in the Exhibition Area
Conference Chair’s Afternoon Address
Session TWO: Managing Strategic Change and Delivery across Government
- Focusing on intuitive user design and improving customer experience, making government more accountable to the public
- Creating an inclusive and flexible workforce that taps into the potential of civil servants
- Highlighting the importance of digital leaders in the public sector and creating a civil service wide digital culture
- Tapping into the potential of disruptive technologies for improved outcomes and efficiency
Delivering a Complex Project with Minimal Disruption
How can you ensure success in the execution of major projects?
Join us as we explore:
- Designing, creating, and delivering service changes
- Moving from slow legacy ICT to responsive, fast IT
- Capability and capacity
- Delivering on budget and time
- Leadership and transparency
- Moving from an outsourced delivery model to bring accountability back in-house
- Metrics for success on large projects
- Potential challenges and how to surmount these
Can Agile Development Shape Large Transformation Projects?
Agile methods have proliferated across the Civil Service and are now an essential component of any digital service project. The advantages of agile are manifold: offering flexibility, speed and placing customer experiences at the fore. But these methods are frequently only applied to small, innovative teams and services and not complex, high-risk projects.
So can the principles of agile development be adapted to suit large transformation and development projects? Should agile even be used at all in these contexts? We explore:
- Extracting the advantages of agile working in the way you approach large projects
- ‘Mixing Methods’, incorporating agile into different project management strategies
- Identifying when agile methods will be useful such as when requirements change over time or where innovative solutions are needed
Understanding the Needs of Service Users
Good user-experience and design takes a lot of effort to implement, but is the best way to make these services more navigable. This presentation looks at the best ways to simplify complex processes through design, and how government platforms can be utilised to create better design with less overhead.
Enabling Greater Mobility and Collaboration – Empowering Civil Servants through Technology
Work is a thing you do, not a place you go. In order to be a great place to work, and to continue to attract and retain talented people in government, the Civil Service must offer mobility, collaboration, and flexibility. Technology is and will be the driving force behind this, and needs to be completely embraced if the civil services is to position itself as one of the UK’s top employers.
This presentation assesses the ways in which mobile and cloud can allow for enhanced collaboration, flexibility, shares spaces and improved job satisfaction. We also explore:
- Building a more digital – and engaged – workforce
- Overcoming the tension between end-user expectations and security
- Understanding the need to go beyond mobile device management to create a flexible employee
- Continued innovation through technology, helping to reduce operating costs
- The future role of technology in work, and how government departments can adapt to new environments.
Questions to the Panel of Speakers
Afternoon Networking and Refreshments served in the Exhibition Area
Securing Your Cloud
More government services and infrastructure are now being hosted in the cloud than ever before. This has brought about evident material benefits in the way we undergo digital transformation, but also raised new considerations around securing public services that are hosted on private servers. The G-Cloud framework has streamlined the process of cloud procurement, but security still needs to be a central consideration when cloud adoption takes place. This presentation looks at best-practice in ensuring your cloud deployment is secure by default, with a focus on:
- Implementing comprehensive security governance frameworks
- Identifying the sensitivity of your data assets, and setting up sufficient controls to protect them
- Requesting secure user management and other access controls
Moving Beyond GDPR: A Data Management Manifesto
Since GDPR, central government has risen to the challenge of adapting how it collects, stores and processes customer data. But like other regulations, GDPR only prescribes the minimum standard of how we should treat customer information. Far from seeing May 2018 as the end of our GDPR preparation, we should instead see this point as the first step of the journey towards better data management. This presentation offers a manifesto for how we should progress, by focusing on consumer control, to ensure that Britain remains a world-leader in data protection.
Closing Keynote: Unlocking the Innovative Potential of Disruptive Technologies
While the public sector has been slow in the past to identify potential innovation, the rapid progress of digital transformation and the strengthening of the digital, data, and technology professions, means that central government is better placed than ever before to take advantage of emerging disruptive technologies and techniques like machine learning, Internet of Things and AI.
The Industrial Strategy published in November 2017 commits to putting the UK at the forefront of the AI and data revolution. The autumn budget further allotted millions worth of investment into AI and machine learning, plus a Centre for Data Ethics to work alongside government, regulatory bodies, and representatives of industry to try and “ensure safe, ethical and groundbreaking innovation in AI and data-driven technologies”.
Our closing keynote looks at how government can work in partnership with industry, and enlist disruptive technologies, to become a service fit for the fourth industrial revolution.
Questions to the Panel of Speakers
Closing Remarks from the Conference Chair
Whitehall Media reserve the right to change the programme without prior notice.