Central Government Business & Technology

9 May 2017

Victoria Park Plaza



Brexit should not impact disaggregation

4th May 2017

By Dave Aspindle, Head of Public Sector, Littlefish The recent reports [] that Brexit will lead to government organisations rolling-over on existing IT contracts and […]

How can the Public Sector save on Oracle and SAP Support Bills?

2nd May 2017

By Mark Smith, CEO of Support Revolution When former Chancellor of the Exchequer, George Osborne, set out the Government’s spending plans in November 2015, it […]



Session ONE – A Modern, Skilled and Innovative Civil Service

Our morning session explores (among other topics):

  • The Efficiency and Reform Agenda
  • Using ICT to deliver and enable public sector innovation and reform
  • Embracing technology to deliver high quality public services
  • Aligning strategic change with skills
  • Building digital capabilities and harnessing digital leadership
The Conference Chair’s Opening Remarks

Dr Mark Thompson, Strategy Director, Methods Group and Senior Lecturer in Information Systems at Cambridge Judge Business School

Government’s Digital Cultures – Revolutionising How FCO Services Supports Existing and Future Customers

Rob Eason, Director, Global Digital Technology, FCO Services

Government needs new ways to realise and achieve its digital ambitions. With its proven in-government digital capabilities and with the UK’s digital innovation industrial base, FCO Services’ Transformation Hub is delivering a new approach.

UK Export Finance: Digital Services to Make Exports Happen

Bhaskar Dasgupta, Managing Director and Chief Operating Officer, UK Export Finance

This presentation will explore how the UK’s export credit agency is harnessing digital to support exporters. Bhaskar will discuss:

  • Embedding user-centred service design and delivery
  • Development and deployment of UKEF’s new customer-facing digital service for our banks and exporters
  • The transition to cloud-based digital services
Hybrid-Clouds: How to Go Slow and Haemorrhage Money Doing it

Kris Saxton, Partner & Co-Founder, Automation Logic

Dave Rogers – Head of Architecture & Security (Digital & Technology), Ministry of Justice UK

This presentation will cover how the Ministry of Justice has been an early adopter of public cloud technology within government and is partnering with Automation Logic to build and operate the cloud platform on which they run their new digital services.

Raising Capability in Information and Records Management: Introducing the Self-Assessment Tool

Jo Moorshead, Standards and Assessment Manager, National Archives

This presentation will cover The National Archives new information management self-assessment tool which has been developed to assist government organisations in self-assessing the effectiveness of their approach to information and records management.

Questions To The Panel Of Speakers
Morning Networking and Refreshments Served in the Exhibition Area
Delivering Value for Money from Digital, Data and Technology

Max Tse, Executive Leader, Digital Transformation, National Audit Office

Technology and the better use of data present new opportunities for government to improve services and unlock potential savings. But transformation is challenging departments to work in new ways and redesign complex systems. How can government achieve value from the better use of data and technology, and ensure sustainable services in the face of financial constraints?

Surrey County Council Saves Money and Increases Responsiveness

Tahiana Jefferis, Applications Portfolio Manager, Surrey County Council

Join this session to find out how Surrey County Council were able to realise significant cost savings through independent support, which were applied to other vital services within the council.

  • Like many government agencies, Surrey County Council are on a tight budget with pressure to reduce government spending.
  • The council were able to achieve substantial cost savings by reducing the support they were paying for their SAP applications.
  • With the help of Rimini Street, Surrey County Council were able to resolve incidents which the council could not send to SAP.
  • In addition, Switching to Independent support enabled them to re-think their support model altogether.


Questions to the Panel of Speakers and Delegates move to the Seminar Rooms
Seminar Sessions

(To view topics see Seminars page )

Networking Lunch Served in the Exhibition Area

Session TWO: Managing Strategic Change and Delivery across Government

The Conference Chair Opens the Afternoon Session

Dr Mark Thompson, Strategy Director, Methods Group and Senior Lecturer in Information Systems at Cambridge Judge Business School

Driving Daring Innovation In Your Organisation

Alexander Holt, Head of CivTech ® at the Scottish Government

We explore practical lessons learned from the Scottish Government’s CivTech® programme that you can apply within your organisation. The presenter will devote particular focus to myths around procurement processes, supplier engagement and running a pan-sector collaboration space.

Developing Agile Leadership and Skills for Digital Services

Geof Ellingham, Director, Agile Business Consortium

The UK Government’s Digital Service Standard expects thats digital services be delivered using Agile approaches. But to get the full benefits, Agile skills must extend beyond delivery teams.

In particular, leadership and management practice needs to develop more of the flexibility and decision-making speed central to Agile service development.

Existing Agile methods and training are heavily focused on the needs of IT developers, so don’t do enough to meet the broader demands of the GOV.UK Service Manual.

The Agile Business Consortium is launching a new qualification in May 2017 to help fill that gap – AgilePM and Digital Services.

User Centred Design for government

Ben Holliday, Head of User Experience at Department for Work and Pensions (DWP)

The transformation of government services isn’t really about technology, it’s about people.

If the question is how we put people at the heart of service delivery in government, the answer is user centred design.

This not only means how we design services, but also how we re-shape our policy thinking, though to operating services efficiently and at scale to best meet the needs of our users.

In this talk Ben will tell his story of designing digital products and services for GOV.UK. Starting at the Government Digital Service and then leading the design team at the Department for Work and Pensions.

Questions to the Panel of Speakers
Closing Remarks from the Conference Chair
Networking Refreshment Break
Conference Closes, Delegates Depart

Please note:
Whitehall Media reserve the right to change the programme without prior notice.